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Outside of London

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STANSTED MINICAB TAXI We are a genuine London Family Run Business, providing Private Airport Connection & Cruise Port Vehicle Shuttle & Transfer Services!

Your Questions & Answers.

Q1. "What type of vehicles do you use and are they air conditioned?"
London Air Connections vehicles are of Executive standard, have air-conditioning and have navigation systems.
London Air Connections use Executive Family Size Saloon Cars/Sedans and Larger Estate/Station-wagons.
London Air Connections also have a choice of large or executive 5 or 6 passenger Minivans/MPV's.
London Air Connections our vehicles are fully licensed by the London Public Carriage Office and they are tested twice yearly for safety by the Ministry of Transport - that's twice as safe as a London Black Taxi Cab!

Q2." At the airport, where will we meet our driver?"
He will be standing by the Airport Information Desk in the Arrivals Hall with a London Air Connections sign with your family name on it.
We provide an emergency telephone number should you fail to spot him - we have a 100% reliability record on our drivers being at the airport!


Q3. "At the Airport, how will your driver know when to meet us? "
London Air Connections check incoming flights and will know if you are delayed. Our driver enters the airport arrivals 20 minutes after you actually land, plus we include normal waiting in all our fares. Feel free to call our emergency number on your confirmation if you think you may be delayed longer than 1 hour, or have a delayed departure - see Q2 above.

London Air Connections drivers are instructed to wait for an hour and a half from actual landing without having had contact with their passengers - they then will try to contact the passengers, but if no contact is made, they may leave the airport without you at this point - so call the emergency number provided if you are delayed in customs or baggage reclaim! Telephones are available in all reclaim and customs areas.

Q4. "What kind of service do you offer? and why are your prices cheaper than most executive car services?"
London Air Connections offer a 'Low-cost Airport & Cruiseport Transfer Service'. Most of our drivers wear a suit and tie, but some choose to go "smart casual" especially in warmer weather. We do not allow ripped jeans, shorts or sandals - smart casual means SMART casual! All of our vehicles are executive, and drivers are friendly, safe, fully licensed and experienced.

London Air Connections aim is to fill the gap in the market between Cheap Backstreet Minicab Companies pretending to be 'Airport Transfer Specialists' and Expensive 'Chauffeur' Drive Companies.

London Air Connections was created solely for 'Airport Transfers' and 'Cruise Terminal & Port Transfers' and we offer nothing else, except 'en-route site-seeing tours' and ''private photo tours'.

London Air Connections complete each journey, from start to finish, with no hassle or stress to our clients - that's why we are "London's favourite family-run online airport transfer & tour shuttle service!"

London Air Connections are often cheaper than taxis, trains and coach companies!!!


Q5. Is price quoted the price I'll pay, or are there hidden extra's once we start the ride?
Once you have booked with London Air Connections your fare is guaranteed.* The price you are quoted is the price you pay** and we also confirm this in writing in your confirmation email.***
*Provided no journey details are changed once booking is made or deviations made once in the car. Also see 'excessive waiting time' in Q6 below.
**Gratuities are not included and normally are given at 10-15% of fare, but are not obligatory.
*** Booking Fee: All bookings incur a small booking fee - this is a one-off £5 charge and is per booking not per journey. (This goes towards covering credit card charges).

Q6. "What does your fare include? "
London Air Connections fares are all inclusive, and are per vehicle, not per person. This can work out extremely good value for money, especially if you have more than one passenger in your party.
Our fare includes...

Q7. "Do you accept credit-cards online?"
London Air Connections accept credit cards online and have a secure SSL encrypted booking forms to do this safely. Only our booking forms are encrypted automatically. If you still do not feel safe about paying online you can request payment by "ring-back credit card" on the booking form, and after entering your time zone in the world, our operators will ring you for you details during the next day.
Many Private Hire Airport Transfer Companies & Operators in the UK no longer work on a cash basis. To stay competitive we needed to accept cards and have managed to keep our prices low despite of this. The cost of securing our booking form and the transmission of information passed to our office is part-covered by the booking fee.
We want you to be 100% secure before you attempt to enter your credit card details, so if in doubt please call us or request a ring-back service.***

Q8. "Can we still use your 'Trust Policy'?" or "Can we pay cash to the driver?"
In the past
London Air Connections used to accept "Cash to driver" booking from all clients - but our 'trust policy' was abused by many people, and even some of our competitors booked bogus journeys on our site. This left some of our drivers at the airport with no passengers and no fare! Unfortunately, we can no longer bare the cost of this and keep our prices down.
(We are still offering our "Trust Policy"
or "Cash to driver" to UK residents under certain conditions, as we can trace them easily if they default on our 'Trust' agreement).

London Air Connections are still are a family run business with family values though and as you trust us to be at the airport for you, in return we are willing to trust you under certain conditions.

NOTE: If you really need, or want, to pay cash to our driver, or don't have a credit card see answwer 12b below...

Q9. "Can I change money at the airport I'm landing at?"
ATM's (cash machines) and Travelex Exchanges are available at all airports Arrival areas.
Be warned: Check your credit card exchange rate - it may be better using an ATM than changing your cash to UK currency! ATM's are widely available throughout London.
Remember your PIN for your card, you will need this in London - but do not write it down or give or show it to anyone else!

Q10. What currency do you accept?
London Air Connections accept Sterling in pounds only! The UK uses £'s (pounds) UK Sterling not US Dollers or Euro's. You can tip in foreign currency, as this is fairly normal (in London only!) but all booking and business is conducted in £Sterling.

All booking made online are to be prepaid for by credit card at the time of booking - this is charged in £'s (pounds) UK Sterling, but will automatically be converted by your credit card company based on the rate of exchange on the day of the charge going through to your card issuer.

UK Residents: UK clients may opt to pay by cash to driver, but this is only available if the passenger has a UK mobile telephone with them for their journey, and we are given a genuine full UK residential address and landline telephone number.

Q11. Why do you offer a discount for online booking, and then show a telephone number for booking, on the your website?
Simply costs.
London Air Connections offer an online discount because this system is faster and takes less human input - saving us (and you) money, so we encourage you to use our secure online booking system!

Q12 .Can I ring you and book a journey?
Yes, our London Air Connections office is open between 9am and 7pm (5pm on weekends) and you can just ring and book. We have a limited amount of telephone lines and sometimes get very busy, so we encourage you to use our secure online booking forms for speed and to save you the cost of a call, especially the cost of an international call. If you call us, you will not get the online confirmation or a confirmation booking by email to print out.

If you really need, or want, to pay cash to our driver directly, or if you don't have a credit card - you may call us and our operator will tell you how to proceed with your booking - DO NOT WITHHOLD YOUR TELEPHONE NUMBER WHEN YOU CALL US!

It's faster and easier to book online. Go make a cup of tea, bring it to the computer and take your time filling in the form - it takes about 10minutes, is completely safe and saves you money!


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